CEX.IO – review and feedback on a reliable crypto-exchange market

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CEX.io Exchange Review

CEX.io, a multifunctional cryptocurrency exchange launched in 2020 and with its headquarters in London, United Kingdom (UK). The exchange is fully licensed to carry out money-based transactions, as it is registered as an MSB (Money Service Business) with FinCEN. CEX.io’s exchange is also registered with ICO (Information Commissioner’s Office) in the UK.

Through its two dedicated services, CEX.io provides a variety of trading options. For example, CEX.io Broker offers margin trading opportunities, ideal for professional traders. CEX.io Brokerage, on the other hand, is very popular among novice traders, due to its option to instantly purchase cryptocurrencies using a debit or credit card.

This CEX.io review will cover the main tools and functions of the multi-purpose platform. Although Cryptimi does its best to provide you with accurate information, updating it on regular basis, we strongly recommend that you to visit CEX.io for any new information which might be added afterwards.

Is CEX.io Exchange Safe?

Put simply, yes it is. When it comes to security, CEX.io takes extensive security measures to protect customers’ funds. Whilst most of its security measures are confidential, a known feature is 2FA (Two-factor authentication) via SMS or Google Authenticator (GA), which is used to protect user accounts from any possible unauthorised access. Also, all the information entered by users will be encrypted before they are sent over the network.

The payment system on CEX.io is compliant with the PCI SSC (Payment Card Industry Security Standards Council).

CEX.io Exchange

With its simple and user-friendly interface, CEX.io Brokerage is very easy to use, even by first-time buyers. Using a variety of payment methods and currencies you can quickly purchase Bitcoins or altcoins in a matter of seconds.

Experienced users looking for a discounting trading rate and increased functionalities can opt to use the CEX.io Platform. The platform includes a variety of tools, including setting market orders and several APIs.

CEX.io Wallet

CEX.io offers an in-built wallet where you can store your digital currencies. Although generally secure, such a hot wallet is not the safest way to store cryptocurrencies. It is highly recommended to use secure wallets from other exchanges like Coinbase or hardware wallets like Trezor or Ledger Nano S.

CEX.io Account

CEX.io offers two types of accounts for the users: Individual and Corporate. (Let’s not worry about the corporate account for time being). Creating an account on CEX.io is very simple and can be completed in less than 5 minutes. CEX.io supports password reset so in case you’ve forgotten it you can still access your account and funds. Instructions on how to reset your password can be found below.

Based on the verification documents, the user account is classified into three types, as follows:

  • Basic – which can buy cryptos only using a credit card
  • Verified – can buy cryptos using all the three payment options + extended limits
  • Verified Plus – all features of the verified account + priority support

How to Sign up on CEX.io

To create an individual account on CEX.io, follow the below steps:

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  1. Visit their site and click on the ‘Register’ link on the top right of the page.
  2. Enter your email address and password. Then, click the ‘Register’ button after reading and agreeing to the terms.
  3. You will be shown a confirmation screen to ensure that there are no multiple accounts on the same email. Click the ‘Proceed’ button.

Within a few minutes, you should receive a confirmation email from the CEX.io team. Click the link on that email to finish creating your account. You can provide your phone number to complete the verification, but you can also do that later.

Besides using your email, you can also create an account on CEX.io using Facebook, Google+, GitHub etc. The platform also introduced the option to log in to the account using Telegram, and the verification process can be completed using Telegram Passport. Although these are easy registration options, we highly recommend you not to use them for security reasons.

How to Log in on CEX.io

To log in to your CEX.io account, follow these steps:

  1. Visit their site and click the ‘Sign In’ button located on the top right of the home page.
  2. Enter your email address, password and click on the ‘Sign In’ button after completing the captcha. If 2FA is enabled, enter your authentication code and click the ‘Confirm’ button to log in to your account.

Screenshots are shown for illustration purposes only. Actual product may vary.

Verification Requirements

To buy cryptocurrencies using a credit or debit card, users must provide an image of themselves holding their chosen card. If users wish to use another payment option like bank transfer or crypto capital, then they must verify their identity by providing any relevant ID documents like passport, driving license or a government-issued ID. In addition to the government documents, users must also provide proof of residence through a utility bill, bank statement or tax return.

The deposit and withdrawal limits will be increased following successful verification. This verification process should not take longer than 15 minutes, however, in some instances, it might take up to 24 hours.

How to Deposit Funds on CEX.io

If you do not wish to buy cryptos using a credit card, then you should deposit either fiat or cryptocurrencies to your CEX.io account in order to buy digital currency.

Via SEPA Bank Transfer

  1. Log in to your CEX.io account and click on the ‘Deposit’ button on the top right-hand side of the page.
  2. Select the Bank transfer option (bank transfer is available only for verified account holders).
  3. Select your bank country and the currency (EUR, GBP, USD) you would like to use. Bank transfer is only available for countries covered by SEPA. Otherwise, you may opt for Wire Transfers. Additionally, if you live in Austria, France, Germany, Italy or Spain you are eligible for the online bank transfer payment option.
  4. Enter the amount of deposit and click on the ‘Proceed’ button. You will be shown all the details of the beneficiary, including name, address, account number and SWIFT code. Take a note of the information so that you can provide it to your bank in order to make the money transfer.

Via Cryptocurrency

Follow the below steps to deposit cryptocurrency on to your CEX.io account.

  1. Log in to your CEX.io account and click on the ‘Finance’ link on the top left-hand side of the page.
  2. Select the cryptocurrency you would like to deposit and click the corresponding ‘Deposit’ button on the same row.
  3. Click on the ‘Continue’ button and you’ll be shown the deposit address. Copy the address or scan the QR code and use that to send coins from your wallet.

Once the transaction is completed, the funds should become available on your account.

How to Buy Digital Currency on CEX.io

CEX.io exchange allows users to buy digital currency using fiat as well as cryptocurrencies. It accepts the following fiat currencies: EUR, GBP, USD, and RUB. Users can buy all the leading digital currencies like BTC, ETH, LTC and ETC from the platform. Before you proceed to purchase any cryptocurrency, ensure that you have verified your payment card.

Once a purchase has been completed you should receive your new digital tokens in your account within 5 – 30 minutes.

How to Buy Bitcoin (BTC) on CEX.io

How to Buy Ethereum (ETH) on CEX.io

  1. Follow Steps 1 to 3 in the How to Buy Bitcoin section above.
  2. You can either choose any of the bundles available or enter the amount of ETH you would like to buy and click on the ‘BUY’ button.

How to Buy Etherium Classic (ETC) on CEX.io

ETC is not currently available on CEX.io. If you would like to buy ETC, you can try other reputable exchanges like Coinbase or Coinmama.

How to Buy Litecoin (LTC) on CEX.io

  1. Follow the first 3 steps in the How to Buy Bitcoin section above.
  2. You can either choose any of the bundles or enter the amount of LTC you would like to buy and click the ‘BUY’ button.

How to Buy Bitcoin Cash (BCH) on CEX.io

  1. Follow Steps 1 to 3 in the How to Buy Bitcoin section above.
  2. You can either choose any of the bundles or enter the amount of BCH you would like to buy and click the ‘BUY’ button.

How to Sell and Withdraw on CEX.io

Follow the below steps to sell or withdraw Bitcoin or other digital currencies on CEX.io. Before placing the withdrawal request, you should ensure that your payment method is verified.

  1. Log in to your CEX.io account and click on the ‘Withdraw’ link on the top right of the page.
  2. Select the withdrawal payment method (Payment card/bank transfer/Crypto capital).
  3. Select the currency (EUR, GBP, USD, RUB or BTC) and enter the amount. Click on the ‘Withdraw’ button to place your withdrawal request. If you would like to withdraw your funds in BTC, then you should enter a valid wallet address.
  4. You should receive a confirmation email from the CEX.io. Click on the link within that email and authenticate the transaction using 2FA in order to process your withdrawal request.

Once your transaction is processed, the funds should be transferred to your chosen payment method. The processing time will vary depending on the payment option.

Supported Cryptocurrencies

CEX.io allows users to buy any of the following cryptocurrencies listed below:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Bitcoin Cash (BCH)
  • Bitcoin Gold (BTG)
  • Dash (DASH)
  • Litecoin (LTC)
  • Ripple (XRP)
  • Stellar (XLM)
  • TRON (TRX)
  • BitTorrent (BTT)
  • MetaHash (MHC)
  • Zcash (ZEC)

Supported Countries

CEX.io accepts users from over 100 countries worldwide.

Supported

With the exception of the countries listed below, CEX.io accepts users from all over the world.

Excluded

The following countries are restricted from buying cryptocurrencies on CEX.io

Afghanistan, Bosnia and Herzegovina, Bangladesh, Bolivia, Burundi, Democratic Republic of the Congo, Central African Republic, Cuba, Algeria, Ecuador, Ethiopia, Iraq, Iran, Iceland, Cambodia, North Korea, Laos, Lebanon, Libya, Morocco, Nepal, Pakistan, Somalia, South Sudan, Sudan, Syria, Uganda, Vietnam, Vanuatu, Yemen, Zimbabwe.

Users from other countries might find that one or more payment methods or currencies are not available to them, but CEX.io normally offers an alternative solution in such cases.

Exchange Fees & Limits

Every cryptocurrency exchange has its own fees and CEX.io is no exception.

Trading Fees

CEX.io Exchange works on the maker/taker model and the transaction fees vary based on your monthly trading volume. For the taker, it starts at 0.25% for a 30-day trade volume of less than 5 BTC. This fee can go as low as 0.1% when trading volumes are higher than 6,000 BTC. For the maker, the fee starts at 0.16% for trading volumes less than 5 BTC and goes down to 0% for trading volumes larger than 6,000 BTC. If you’d like to know more about the transaction fees, you can refer to the following table:

Screenshots are shown for illustration purposes only. Actual product may vary.

Deposit and Withdrawal Fees

The deposit and withdrawal fees on CEX.io vary based on the fiat currency and the payment methods as given below:

Visa/Master card – 2.99%, Bank transfer – 0%, Crypto Capital – 2%

Visa – up to € 3.50/$3.80, MasterCard – up to 1.2% + € 3.50/$3.80, Bank transfer – 1%, Crypto Capital – € 0, SEPA – € 1.00/$0

Visa – up to £ 2.90, MasterCard – up to 1.2% + £ 2.90, Bank transfer – 1%, Crypto Capital – £ 0

To know the deposit or withdrawal fees for other fiat currencies, refer to the table hereunder:

Screenshots are shown for illustration purposes only. Actual product may vary.

Storage Fees

Storage fees are only applicable if your account is considered to be ‘Abandoned’ by the platform, which means that no transactions in the past 6 months have taken place.

Screenshots are shown for illustration purposes only. Actual product may vary.

Margin Trading Fees

Margin trading fees have a 0.2% Open fee, a 0.01% Rollover fee and a 0% Close fee for all pairs. More information can be found below:

Screenshots are shown for illustration purposes only. Actual product may vary.

Limits

CEX.io Exchange has set deposit or withdrawal limits depending on the type of user account. For basic account holders, the daily limit is 1,000 USD or EUR, whereas the monthly limit is 3,000 USD or EUR. All other accounts don’t have any deposit or withdrawal limits. Moreover, CEX.io has set minimum and maximum limits for the transaction based on the type of payment method.

Check out this link to know the exact limits for all the payment methods supported by CEX.io.

Supported Payment Methods

CEX.io offers different types of payment methods for its users as given below:

  • VISA / Master Card
  • Bank transfer
  • SEPA
  • Crypto Capital

Apart from card payments, these payment options are only available for the verified account holders.

CEX.io Security

CEX.io is one of the most trusted exchanges after Coinbase. It offers 2FA protection to the accounts and highly recommends its users to set it up. It is not possible to make withdrawals from CEX.io without enabling 2FA. In addition, the platform allows users to create separate withdrawal passcodes for better security.

CEX.io claims to make use of offline cold storage devices to store your cryptocurrency, however not much information is provided about this process.

CEX.io Customer Support

In case of any issues with your account, the best way to contact the support team of CEX.io is by scrolling to the bottom part of the page and clicking on the ‘Help Centre’ link.

Screenshots are shown for illustration purposes only. Actual product may vary.

Even though the exchange has a social media profile on Facebook and Twitter, they are only used to announce updated and news relating to CEX.io.

If you lose your mobile on which the 2FA is enabled, then you can send an email to [email protected] to resolve the issue.

CEX.io App

To buy or sell cryptocurrencies on the go, you can download the CEX.io mobile app which is available for both iOS and Android platforms.

To download the iOS App visit this site.

To download the Android app visit this site.

CEX.io Coming Soon Features

One of the most exciting announcements from the platform is the launch of a CFD trading platform called CEX.io Broker. This dedicated platform will enhance the margin trading capabilities and offers users an opportunity to invest in a variety of cryptocurrency derivatives. Along with the full account, users will also be able to access a demo account.

CEX.io Broker is already available to users in certain countries, however, those residing in the US, UK, and EU countries, amongst others, are only allowed to use the demo account.

Shortly, you will also be able to start buying ATOM, NEO, and GAS from CEX.io Exchange, however certain users, including US-based, might not have access to these new cryptocurrencies.

To know the latest information about CEX.io, check out their official blog by scrolling down their home page:

Screenshots are shown for illustration purposes only. Actual product may vary.

CEX.IO

Exchange Fees

0.0005 Withdrawal Fee • 0.25% Taker Fee • 0.16% Maker Fee

Deposit Methods

Wire transfer Yes

Credit Card Yes

Supported Cryptos (16)

CEX.io Review

A crypto exchange guide must provide reviews of all of the exchanges out there, so that you can find the right one for you. This review of CEX.io consists of four parts: general info, fees, deposit methods and security.

General Info

CEX.io is a British crypto exchange. A non-exhaustive list of exchanges from the UK (in addition to this one) includes Exmo, CoinEgg, Livecoin, DSX, LocalTrade, Bittylicious, CoinMate, Indacoin, MixCoins, Paybis, Vaultoro, Instant Bitex and eToro.

The exchange lists the following 9 factors as reasons to choose CEX.io as your tading platform.

Out of these, we are a bit hesitant to HIGH LIQUIDITY and COMPETITIVE COMISSIONS. Our thoughts on high liquidity are expressed above and as to the question of whether the trading fees are “competitive” or not, our conclusion is that they are – at best – in line with industry average. See more below under CEX.io Fees.

US-investors

This exchange is open to US-investors from 24 states in America. We have however not been able to verify which states this exchange is open to. We have contacted the exchange in order to clarify this but we have still not received any response.

Mobile Support

This platform is not only available from your desktop, you can also access it via your mobile browser. Most traders in the crypto world today carry out there trades via desktop (around 70% or so). However, there are of course people out there that want to do it from their smart phone as well. If you’re one of those people, then this platform can still be for you.

Leveraged Trading

CEX.io offers leveraged trading on its trading platform. This means that you can receive a higher exposure towards a certain cryptocurrency’s price increase or decrease, without having the assets necessary. You do this by “leveraging” your trade, which in simple terms essentially means that you borrow from the exchange to bet more.

For instance, let’s say that you have 10,000 USD on your trading account and bet 100 USD on BTC going long (i.e., increasing in value). You do so with 100x leverage. If BTC then increases in value with 10%, if you had only bet 100 USD, you would have earned 10 USD. As you bet 100 USD with 100x leverage, you have instead earned an additional 1,000 USD (990 USD more than if you had not leveraged your deal). On the other hand, if BTC decreases in value with 10%, you have lost 1,000 USD (990 USD more than if you had not leveraged your deal). So, as you might imagine, the balance between risk and reward in leveraged deals is quite fine-tuned (there are no risk free profits).

CEX.io Trading View

Different exchanges have different trading views. And there is no “this overview is the best”-view. You should yourself determine which trading view that suits you the best. What the views normally have in common is that they all show the order book. Or, at least part of the order book. They also show a price chart of the chosen cryptocurrency and order history. They normally also have buy and sell-boxes. Before you choose an exchange, try to have a look at the trading view so that you can ascertain that it feels right to you. The below is a picture of the trading view at CEX.io:

CEX.io Fees

CEX.io Trading fees

The one thing we can’t stress enough is that you must always ascertain the trading fees at any exchange you are interested in. Every trade occurs between two parties: the maker, whose order exists on the order book prior to the trade, and the taker, who places the order that matches (or “takes”) the maker’s order. Makers make the liquidity in a market and takers remove this liquidity by matching makers’ orders with their own.

CEX.io’s trading fees for takers are 0.25%. This fee is in line with industry average. The exchange also offers a discount to makers, who trade at a fee of 0.16%. This is especially beneficial for the investors not interested in picking up existing orders from the order book.

CEX.io also has a special deal on certain of its trading pairs. For instance, when adding USDT to the platform on 11 October 2020, they announced that the trading fees for all USDT pairs would be 0.10% taker fees and 0.00% maker fees, up to and including 31 December 2020. Great deal, indeed!

Finally, the trading fees are reduced as the trader increases trading volumes. They can go down to as low as 0.10% for takers and 0.00% makers (without any special campaign offers as for the USDT pair mentioned above). This is the full table of trading fee discounts:

CEX.io Withdrawal fees

CEX.io charges a withdrawal fee amounting to 0.0005 BTC when you withdraw BTC. This is around 40% lower than the industry average, as the industry average is 0.000812 BTC per BTC-withdrawal.

All in all, the fees charged by CEX.io are in line with, or even slightly below, the global industry averages.

Deposit Methods

At CEX.io, you can deposit through both wire transfer and credit cards. This can be helpful especially for newer crypto investors putting in their first funds in the crypto world. As a matter of fact, CEX.io was actually one of the first cryptocurrency exchanges in the world offering the choice to buy crypto via credit card. CEX.io also recently lowered its credit card deposit fees after negotiating with the card providers. As of 3 September 2020, the fees for purchasing crypto by credit card is 2.99% of the purchase amount. The previous fee was 3.50%.

There are a lot of people using the credit card deposit alternative. According to CEX.io, it is actually one of the most popular ways (with a record of USD 180 million in deposits one single month).

CEX.io Security

CEX.io’s security score is D, when performing the test at Observatory by Mozilla (https://observatory.mozilla.org/). This is below industry average when it comes to top crypto exchanges.

As mentioned above, this exchange supports credit card deposits. Either alone or through the use of any of its associated payment service providers. Other cryptocurrency exchanges that also have this option include:

Beginner’s Guide to CEX.IO: Complete Review

CEX.IO was launched in 2020 in London and initially operated both as a Bitcoin exchange and cloud mining service.

At one stage its mining pool, known as Ghash.io, was one of the largest on the Bitcoin network, holding 42% of total mining power of the Bitcoin network.

However, in January 2020 the website closed its mining services which means that it now operates solely as a cryptocurrency exchange, allowing users to purchase and sell Bitcoin and a variety of other cryptocurrencies with credit or debit cards instantly.

The CEX platform offers cross-platform trading via website, mobile app (which is available on Android and iOS), WebSocket and Rest API.

CEX is one of the most popular cryptocurrency exchanges currently operating. One of the primary reasons its popularity is that its website provides users with a very easy to use interface, making it ideal for beginners.

It also provides a multi-level account system that is customizable and suitable for both Bitcoin beginners and institutional traders.

How to Register on CEX

CEX is incorporated as a private limited company in the UK and is registered with the ICO in the UK and with FINCEN in the US.

It applies KYC (know your customer) and AML (anti-money laundering) policies, which requires users to verify their identity with CEX upon registration.

This verification involves providing CEX with an email address, telephone number, setting up a password and then verifying both the telephone number and the email address before going to upload supporting ID documents.

CEX provides for a two-factor authentication system, using either SMS, automated phone call or through the Google Authenticator app.

How to Purchase

CEX accepts VISA, MasterCard or virtual credit cards. Once registered and having verified their identity with CEX, users can buy Bitcoin or Ethereum using a credit or debit card, a wire transfer or, if they are in the EU, a SEPA transfer.

It is then simple for you to add your credit card or debit card to your account. Credit and debit card verification can take up to 48 hours but, once completed, you can purchase Bitcoin and Ethereum instantly through your CEX account.

Card verification requires users to take a selfie with their credit card, with the photo including a clear image of the user’s face and the relevant credit / debit card.

This photo should be in colour, of high resolution, and the file size should be no more than 15MB. Users should beware that if the quality of the selfie isn’t good enough for the CEX compliance officer, another selfie may be requested.

CEX does not disclose which external agencies they use to verify users’ identification.

However, they do state that user ID’s and credit card details are stored for at least five years after accounts are deleted. Once credit cards details are submitted, CEX submit a small verification charge to the credit or debit card.

In order to verify the card, users are required to enter the exact amount of this charge in USD. This charge is automatically refunded to users after verification is complete.

Users can also transfer funds by bank transfer. CEX currently accepts US dollars, Euros and Rubles. Fees for bank transfers in USD / EUR are a flat rate of $/€ 10.

CEX.IO clearly explains how its service works, with the below providing a summary of how to purchase cryptocurrency through the platform:

  • Once a trade is entered, CEX calculates the price of the trade and freezes that price for two minutes. Users then input how much (in fiat currency) Bitcoin or Ethereum they want to purchase at that price and are shown how much cryptocurrency they will receive.
  • Once users have pressed the Buy / Sell button, the CEX system will check the user’s account to ensure that they have sufficient funds to complete the transaction.
  • Once this process has been completed, CEX will complete the transaction, provided that the order can be fulfilled on conditions not worse than those agreed on.
  • Therefore, if the market has gone down, the trade will continue at the more favourable rate.
  • However, if the exchange rate has spiked in the intervening period since the trade is entered, the transaction will not be executed and the user will be notified.

How to Trade

Alongside easy purchasing of crypto, CEX also offers a more advanced trading screen for people who prefer to buy or sell that way.

It’s not advanced as some other exchanges but it’s easy to use and lets’ you trade in and out of crypto using fiat currencies: USD, EUR, GBP.

CEX Fees

CEX charges 3.5% plus $0.25 / £0.20 fees for credit card deposits to user’s accounts. Credit card purchases should be processed instantly once the card is verified. Some users have complained that these additional fees amount to ‘hidden charges’.

However, CEX states that the reason for this premium is to ensure that they will always be able to fulfil their orders, as they operate on a different premise to most exchanges in that they will fulfil orders at the offered rate with no exceptions (otherwise referred to as Fill-or-Kill orders).

The advantage of this format is that users are guaranteed that they will receive whatever has been agreed immediately and in full. However, other exchanges such as Bitstamp for example, require users to wait until a seller is willing to sell Bitcoin to the purchaser at the requested price. The upside is of CEX is therefore the guarantees and instant nature of the transaction, but these guarantees are subject to a premium price.

In addition, CEX charges a 7% service charge, which is included in the price of the cryptocurrency being offered on the exchange. However, this service charge is only applicable when users are purchasing directly from CEX. If a user is availing of the trading services, different fees are applicable.

Trading Fees

The basic fees for trades made on the CEX platform start at just 0.25%. However, higher fees are applicable if using credit or debit cards or making withdrawals to bank accounts.

They use the Taker / Maker model for trades on the platform, with the fees decreasing on volume as follows:

Trade Volume 30d, BTC Taker Maker
≤ 5 0.25% 0.16%
≤ 30 0.23% 0.15%
≤ 50 0.21% 0.13%
≤ 100 0.20% 0.12%
≤ 200 0.18% 0.10%
≤ 1000 0.15% 0.08%
≤ 3000 0.13% 0.04%
≤ 6000 0.11% 0.00%
> 6000 0.10% 0.00%

Commentators have estimated the CEX’s exchange rates are within the mid-market rate, and is reasonable compared with other cryptocurrency exchanges (aside from the service charges).

Deposit / Withdrawal Fees

Fees for deposits and withdrawals are dependent on your chosen method and break down as follows:

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