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How to sync your Fitbit: Why your Fitbit won’t sync and how to troubleshoot issues

If your Fitbit won’t sync, you’ve come to the right place. Whether you have a Versa 2, Charge 3, Inspire HR or another Fitbit tracker or smartwatch, we’re experts in troubleshooting syncing issues.

In this guide, we’ll be explaining exactly how to sync a Fitbit with your iPhone, Android smartphone or computer, and what to do if it’s having trouble syncing.

Most users are likely to come across syncing issues over time, and knowing how to transfer the data stored on your device to the Fitbit app is an essential skill.

Read on below to discover everything you need to know.

How to sync your Fitbit

Syncing your Fitbit should actually be very straightforward, which is why it can be pretty head-scratching when your data doesn’t seem to be transferring to the Fitbit app on your smartphone.

Once your Fitbit is set up and connected to your phone, it should have a consistent Bluetooth connection to it and therefore be ready to link up whenever you open the Fitbit app.

Manually sync your Fitbit

To force your Fitbit to sync, swipe down from the Fitbit app’s home screen and release to begin the process.

You should then see the turquoise line worm its way from left to right just above the main tracking panel.

Turn on All-Day Sync on the Fitbit app

If you have the app running in the background, you can turn on All-Day Sync by tapping on the device icon in the top-left and scrolling down to the All-Day Sync tab.

This will mean syncing is performed automatically throughout the day.

How to sync Fitbit with a computer

You don’t need a smartphone to sync Fitbit data, and can actually use your computer by following these steps.

We’re going to assume your Fitbit has been registered and set up properly, but there’s a catch – to use Fitbit Connect, you need the Fitbit Wireless Sync Dongle.

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1. Download Fitbit connect.
2. Make sure you’re signed in with your account credentials.
3. Connect your Fitbit Wireless Sync Dongle.
4. It should sync automatically, or you can press Sync to do it manually.
5. Log into the Fitbit Dashboard at https://www.fitbit.com/login.

Fitbit won’t sync? Troubleshoot with these steps

It should be as simple as following the above, but experience tells us that it’s fairly likely you’ll come across some kind of issue with Fitbit syncing.

Problems with syncing are usually because you’re not filling a requirement. Here’s a checklist of the very basic things to double check if your Fitbit isn’t syncing.

Fitbit syncing troubleshooting checklist

1. Check the Fitbit app is compatible with your device here, and that it’s running the latest version (if on iPhone or Android, check for this through the App Store or Google Play Store).
2. Your connected device is running the latest software.
3. Your connected device has a cellular data or Wi-Fi connection.
4. Your connected device has Bluetooth turned on, and that you aren’t connected to multiple things (some issues are related to conflicting Bluetooth connections).
5. Your Fitbit device’s battery isn’t low.
6. Your Fitbit device’s software is up to date.

This list should be your starting point for if you’re experiencing consistent issues with syncing, but, if all these are ticked, it’s time to start troubleshooting with the tips below.

1. Perform a reset of the Fitbit app.
2. Turn Bluetooth off/on.
3. Turn your Fitbit off/on.
4. Uninstall and reinstall the Fitbit app.
5. Try logging into your Fitbit account on another device.
6. Remove other Fitbit devices from app and Bluetooth list.

Learn how to factory reset your Fitbit with our guide – this will result in any unsynced data being lost, but it could be the ticket to a world without syncing problems.

Fitbit Versa 2 Review

The Bottom Line

The Fitbit Versa 2 takes everything we like about the original smartwatch and adds an always-on AMOLED display, a microphone for Amazon Alexa, and Fitbit Pay.

Attractive AMOLED screen with always-on option.

Long battery life.

Lots of useful apps and fitness features.

Screen isn’t quite as bright as the original model.

Alexa responses are text only.

The Fitbit Versa remains one of the most functional and friendly Android-compatible smartwatches we’ve seen. It’s packed with features, looks and feels attractive, and costs much less than the iOS-only Apple Watch. Fitbit also offers the even less expensive (though still quite appealing) Versa Lite, and now the original is getting its first major update in the form of the Versa 2. It includes everything we love about the original, and adds an AMOLED screen with an always-on option, a microphone with Amazon Alexa, and makes Fitbit Pay a standard feature (and not just limited to the Special Edition model), all while keeping its $199.95 price. The Versa 2 is easily our new favorite Android-compatible smartwatch, as well as our Editors’ Choice.

Design and Style

The Versa 2 is slightly more rounded than the Versa, with an AMOLED face that curves smoothly into the aluminum case instead of the original’s flat face and angular edges. The underside is similarly curved, giving the watch a slightly thicker but smoother, friendlier profile. The optical heart rate sensor and charging contacts are almost identical to the original Versa’s, though the four charging points are now located near the top rather than the bottom of the back of the watch case.

The right edge of the Versa 2 shows the biggest physical change from its predecessor. The two command buttons are gone, replaced with a pinhole microphone for using Amazon Alexa directly on the watch. Your tastes may vary, but I find this a welcome change; I rarely use the two buttons on the right edge of the original Versa, and when I lean on my hand or bend my wrist back the buttons sometimes trigger an activity mode when I don’t want them to. The single menu button on the left edge and the touch screen are enough direct controls.

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You have your choice of colors and wriststraps for the Versa 2. The standard Versa 2 is available in a dark gray body with a black silicone strap, a light gray body with a light gray silicone strap, or a rose copper body with a pink, burgundy, or dark green silicone strap. For $30 more, you can get the $229.95 Special Edition Versa 2 in a light gray body with a dark gray woven strap, or a copper rose body with a navy blue woven strap (an extra silicone strap is included as well).

Since Fitbit Pay is now standard on the Versa 2 (for the original Versa, it was only included on the Special Edition), the woven strap is the only significant difference between the standard and Special Edition models (though a three-month trial membership of Fitbit Premium is also included with the Special Edition).

The Versa 2 uses the same wristband mount as the Versa, so you have a wide range of accessory straps if the included ones aren’t to your liking. They come in a variety of materials, including silicone, woven fabric, leather, suede, and steel, often with a choice of colors. The least expensive straps are silicone at $29.95, while the priciest tapered steel band is $99.95.

AMOLED Screen

While the original Versa and the Versa Lite have LCDs, the Versa 2 uses a new AMOLED screen. It has the same 300-by-300 resolution, but can display much darker blacks and more vivid colors. Comparing the same watch face on the Versa and Versa 2, the AMOLED screen on the Versa 2 definitely has bluer blues and redder reds, and the black background blends with the edge of the screen much better. It isn’t quite as bright as the original Versa’s LCD, though it’s still bright enough to read both outside and indoors.

The AMOLED screen enables a new feature on the Versa 2: the always-on display. Instead of turning the screen off completely when you aren’t looking directly at it, the Versa 2 displays a simple, monochrome watch face that shows basic information. You can make the full watch face appear with a tap, gesture, or pressing the button on the side of the case. The always-on display isn’t customizable like the full watch face, but it’s quite handy if you want to check the time and don’t need any more granular information.

Of course, you can choose from hundreds of different watch faces available through the Fitbit app, both made by Fitbit and created by third-party fans. It’s still an awkward library to browse, with few clear categories and no apparent way to sort results by name or popularity. There are some attractive and useful watch faces here, but you’ll do a lot of scrolling to find them, and there is no way to identify multiple ones as favorites you might want to switch between; every time you change the watch face, you need to go into the All Clocks section, find the one you want, and download it to your watch.

Amazon Alexa and Apps

The microphone on the Versa 2 lets you use Amazon Alexa with the watch, a completely new feature and the most significant change over the original model. Once you link your Versa 2 to your Amazon account with the Fitbit app, you can access Alexa by pressing and holding the button on the watch. The Alexa logo will appear on the screen, along with a set of moving bars to indicate it’s listening. When you see the bars, you can talk to your watch. Pressing the button is necessary; you can’t activate Alexa by using a wake word like you can with a smart speaker or smart display.

Alexa on the Versa 2 offers most of the same features as Alexa on a smart speaker. As long as it’s connected to your phone or the same Wi-Fi network as the Versa 2, it can answer questions and follow voice commands. You can get the weather, unit conversions, and general information; set timers and reminders; and control your smart home devices through it. It worked just as well as an Amazon Fire TV Cube in controlling the smart lights in my apartment, and it provided useful weather forecasts when I asked.

While the Versa 2 has a microphone, it doesn’t have a speaker, so Alexa on the watch is a voice assistant with no voice of its own. All responses appear as text or graphics on the watch screen.

The Versa 2 also supports a variety of on-watch apps, of which you can install multiple at once. By default Deezer, Pandora, Spotify, and Strava are all preinstalled, along with the Starbucks Card (which simply loads a barcode of your Starbucks card on the screen). You can install other apps including a calculator, a currency converter, and a handful of other useful little tools, various news feeds, many workout assistants, and even some games. These apps can all be accessed by swiping left on the watch face.

Fitbit Pay and Battery Life

Besides using certain store cards with the watch, you can also pay for groceries with it. The Versa 2 features Fitbit Pay, an NFC payment system similar to Apple Pay and Google Pay, and compatible with most systems that accept them as payment. To set it up, you need to link a credit card to Fitbit Pay on the Fitbit app. Once at least one credit card is registered, you can pay with it by swiping down twice from the top of the screen and tapping the wallet icon. You can also set up the button to bring up your Fitbit Pay cards instead of Alexa with a long press, which is convenient if you use Fitbit Pay more often than Alexa.

I’ve been using the Versa Special Edition for some time as my personal smartwatch, and I’ve found it incredibly useful when I go to the gym and don’t want to bring my wallet. It works just as well on the Versa 2. Seeing it as a standard feature on the current model is a welcome change.

According to Fitbit, the Versa 2 can last up to five days on a charge. This is generous for a smartwatch, but it depends on what features you use, how bright you keep the screen, whether you use the always-on display, and other factors. Regardless, you can confidently expect two to three days of use before you need to put it back in the charger, which is more than you can say for the Apple Watch.

Fitness Tracking

The Versa 2 is just as waterproof and sweatproof as the original, though this will depends on your choice of watchband. According to Fitbit, the Versa 2 is able to handle submersion in up to 50 meters of water with the standard silicone band. Of course, if you go diving with a leather or suede band, it probably won’t survive the dip (though the watch body will be just fine).

For fitness, the Versa 2 has the usual set of health and workout features, including a heart rate sensor, a step counter, and various other motion sensors to track your activity and workouts. I tested the step counter against a 3D TriSport pedometer in a trip to the gym for a jog. The watch measured 706 steps on the walk to the gym, while the pedometer recorded 814 steps. After an hour of jogging on the elliptical, the two devices evened out, with the Versa 2 showing 8,331 steps and the pedometer showing 8,594 steps. The consistency stayed the same by the time I got back to my apartment, with the watch showing 9,461 steps and the pedometer showing 9,726, so you can expect consistent results.

At the time of writing, I was unable to compare the heart rate sensor on the Versa 2 with a dedicated heart rate monitor. However, its measurements of my resting and active heart rates are in line with the measurements taken by my Versa under the same conditions, so you can expect similar performance on that front.

The Versa 2 has many more granular health features than step counting and heart rate monitoring. It can track multiple types of exercise including swimming and biking, and monitor how you sleep if you wear it to bed. With the Fitbit app on your phone, it can also let you monitor ongoing health and fitness statistics, including food and water consumption, and even menstruation cycles.

A New, Better Versa

The Fitbit Versa 2 is an appreciable upgrade over the original model. Amazon Alexa on the watch is handy, and the addition of Fitbit Pay as a standard feature that doesn’t require the Special Edition is a great move. The always-on display option is also very useful, and the AMOLED screen helps maintain battery life even with it activated. For $200, the Versa 2 packs more features into a sleek, comfortable design for the same price as its predecessor, and so it takes the Editors’ Choice crown for the best non-Apple smartwatch.

The Apple Watch Series 4 is still a more powerful wearable with a much wider variety of faces and apps, but it also costs twice as much as the Versa 2 and requires an iOS device to work. If you have an iPhone, either smartwatch is an excellent choice, but if you have an Android phone, the Versa 2 is easily one of the best models you can get.

Как перезагрузить фитнес-трекер — браслет FitBit: кратко о каждом

Есть мнение, что когда фитнес-браслет Fitbit вдруг начинает глючить или зависает, то в большинстве случаев его лучше просто перезагрузить, чем пытаться разобраться с причинами возникновения проблемы.

В идеале, конечно, ваш Fitbit вообще не должен никогда ни глючить, ни сбоить, т.е. и перезагружать его тоже как бы и не надо никогда.

Однако, как показывает практика, время от времени все же приходится. К тому же, разные модели Fitbit перезагружаются по-разному, плюс сама процедура занимает несколько минут, и это если знать, как что и как делать.

В общем, имеет место быть определенная заморочка, но решаемая.

Итак, для начала — краткий список проблем Fitbit, которые зачастую устранить можно простой перезагрузкой устройства:

  • браслет не синхронизируется со смартфоном;
  • браслет Fitbit завис и не отвечает на нажатия кнопок, тапы и свайпы;
  • браслет не включается даже после полной зарядки;
  • браслет Fitbit не работает должным образом, то есть перестал мониторить и отслеживать.

Попутно — одна хорошая новость: после перезагрузки профильные данные в Fitbit не удаляются, потому вся последняя информация об активности сохранится. Однако будут удалены записи о звонках, сообщения, уведомления календаря.

Собственно, теперь о том, как перезагрузить браслет Fitbit.

Как мы уже сказали, у каждой модели Fitbit данная процедура реализуется по-разному. Потому, дальше — в порядке очередности. Поехали:

как перезагрузить трекер Fitbit Zip:

Модель Zip оснащается съемным аккумулятором, потому процесс ее перезагрузки сводится фактически к извлечению батарейки и отключению таким образом трекера на некоторое время. Чтобы вытащить батарею из Fitbit Zip:

  • с помощью специального инструмента из комплекта поставки Fitbit Zip (маленькая пластиковая пластинка-отвертка) открываем крышку отсека аккумулятора (расположен он на тыльной части корпуса браслета);
  • аккуратно извлекаем батарею;
  • ждем 10 секунд;
  • возвращаем батарею на место, обращая внимание на полярность (плюсиком вверх), и закрываем крышечку.

После этого операционная система Fitbit Zip перезагрузится. Об окончании процедуры перезагрузки вы узнаете по появлению на экране девайса номера его версии и серии смайликов.

как перезагрузить трекер Fitbit One

Здесь понадобится компьютер — можно настольный ПК, можно ноутбук — и штатный USB-кабель, через который вы заряжаете свой One. Далее:

  • сначала подключаем кабель к свободному USB-порту компа;
  • потом подключаем к кабелю сам трекер;
  • теперь нажимаем и удерживаем кнопку трекера в течение 10-12 секунд;
  • отключаем One от кабеля;
  • просто нажимаем кнопку трекера, включаем, проверяем.

Если вы всё сделали правильно, ваш Fitbit One загрузится через несколько секунд, так сказать, в полностью готовом для дальнейшей работы состоянии.

как перезагрузить браслет Fitbit Flex

Тут тоже не обойтись без компа и фирменного USB-кабеля-зарядника. Понадобится также канцелярская скрепка либо зубочистка (или любой достаточно тонкий и прочный предмет). Если таковые имеются в наличии, то:

  • сначала подключаем кабель к свободному USB-порту компа;
  • подключаем к кабелю сам Flex (для этого трекер надо вынять из браслета);
  • на тыльной стороне кредла кабеля находим маленькую кнопочку;
  • кнопочку эту нажимаем концом скрепки или зубочистки и удерживаем нажатие 3-5 секунд;
  • отключаем трекер от кабеля.

После этого Flex несколько раз мигнет светодиодом, указывая на то, что процедура перезагрузки успешно завершена.

как перезагрузить браслет Fitbit Charge или Charge HR

Тоже находим комп и кабель-зарядник, затем:

  • сначала подключаем кабель к свободному USB-порту компа;
  • подключаем к кабелю сам Charge;
  • кнопку трекера нажимаем и удерживаем 10-12 секунд пока на экране не появится иконка Fitbit с номером версии ОС рядом;
  • отпускаем кнопку.

Процедура перезагрузки завершена, трекер должен работать нормально.

как перезагрузить браслет Fitbit Alta

Находим комп и кабель-зарядник и далее:

  • сначала подключаем кабель к свободному USB-порту компа;
  • подключаем к кабелю свой Alta;
  • находим кнопку на USB-коннекторе кабеля, за 8 секунд её надо нажать трижды с небольшими паузами между нажатиями.

Если на экране трекера появился фирменный логотип, значит, вы все сделали правильно, и трекер можно отключать от кабеля.

как перезагрузить трекер Fitbit Blaze
  • на трекере одновременно нажимаем и удерживаем кнопки Back и Select (см. картинку), пока на экране не появится логотип FitBit;
  • отпускаем кнопки — перезагрузка произведена.
как перезагрузить Fitbit Surge:
  • на трекере одновременно нажимаем и удерживаем кнопки Back и Select (см. картинку), пока на экране Surge не появится логотип FitBit;
  • отпускаем кнопки, ждем еще 10 секунд и включаем трекер (жмем кнопку Back), перезагрузка Surge произведена.

Здравствуйте, такая проблема во время обновление прошивки случайно было удалено приложение и обновление произошло не полностью. На экране часов появилась ошибка с линией загрузки, после перезагрузки браслета ошибка исчезла но линия загрузки обновления осталось. С телефоном не получается обратно синхронизировать мешает эта полоска обновления. Модель часов Fitbit charge HR. Что можно сделать в данной ситуаций? Буду очень благодарен если ответите

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